Dell loses at the Internet again today, as the much-maligned computer maker launches a corporate blog full of first-person press releases and in-house videos. (One clip shows how with Dell's revolutionary Remote Support, customers can get frustrated at customer service technicians on their own screen in real-time.) The tech blogging crowd are rolling their eyes.
Media pundit Jeff Jarvis, who wrote the epic "Dell Hell" blog chronicle about his trouble with customer service, is gloating over the disappointing blog from behind his Apple computer. He quotes the blog, in which an exec says that dell.com is ten years old. "Yes," says Jeff. "I think I spent about 10 years on hold with you guys."