AOL apology watch: We're sorry, we'll do it again.

Since AOL is apologizing like Bill Clinton at a war crimes museum, it seems time for a recap. AOL has made three recent apologies, none of which actually solved a problem:

  • Founder Steve Case apologized for crippling one of the world's biggest media companies by saddling it with an AOL merger. He still doesn't admit that he knew full well what he was doing. [Reuters]
  • AOL is sorry for intentionally releasing millions of search records, identified by user number, to the public. It forgot that private search data about divorces and neuroses should only be leaked to the Department of Justice. [CNET
  • AOL is SO SORRY that one customer service rep harrassed user Vincent Ferrari when he tried to cancel his account. They swear that's not company policy — despite the leaked guidebook that shows, well, that is company policy. [Consumerist]