New York Times writer Brad Stone was on the phone with a pair of Comcast execs and experienced some technical difficulties. First, he was disconnected suddenly. Then, two minutes after calling back, the call was interrupted and Stone was inexplicably connected to the wife of another Comcast employee, who was trying to call her husband at work. After sitting in silence talking nonstop for 15 minutes, figuring the lack of response was just the Stone-cold Timesman's attempt to make them sweat, the Comcasters called him back and lamely theorized that maintenance was being performed on their phone system. This must be part of the "best broadband experience" that Comcast works so hard to provide. [Bits]