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Wired music writer Eliot Van Buskirk decided to cancel his online subscriptions. His anti-DRM talk made me sleepy, but what woke me up was the ludicrous amount of time Van Buskirk spent on the phone with Napster and Rhapsody. No doubt many subscribers hang up after half an hour and let the charges accumulate. The real moneymaker for these companies may not be DRM, but CRM.