Represent Microsoft and communicate with Microsoft's Strategic OEM partners via telephone, written correspondence, or electronic services regarding technically complex escalated issues. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill and diplomacy both externally and internally.
Why so bad?
There's a reason the number of companies that report owning Apple computers is up from 48 percent In 2006. It's the same reason Microsoft cut Vista Ultimate Edition's price from $399 to $319 in February and General Motors plans to skip this version of Windows entirely. Customers aren't happy about Vista. Take this job, and you'll get to hear exactly why. Over and over.