Bill Gates privately declared Windows usability "an absolute mess" in 2003

Five years ago, which is probably about when Microsoft started announcing shipping dates for Vista, Bill Gates wanted to play with Windows Movie Maker. Thanks to the power of Windows XP and Microsoft's online support, it took him over an hour in frustration downloading software, installing it and rebooting and, in the end, still without the software he was looking for.

I thought for sure now I would see a button to just go do the download. In fact it is more like a puzzle that you get to solve. It told me to go to Windows Update and do a bunch of incantations.

I can see Gates now, calling for an orisha and leading an anxious goat to a spot in his office covered in plastic sheeting for the candomblé ritual required to install a crappy video editing program.