1998: Businesses will maintain separate networks for voice, video and data.
- ''What we try to do is demystify hype,'' Forrester's Maribel Lopez told the New York Times. ''The buzz, a lot of it has to do with data guys looking to sell the next router upgrade.''
- Jupiter's Abhi Chaki disagreed, correctly calling the convergence of phone and video networks onto the Internet "an inescapable reality."
2008: Businesses will not support the iPhone for a long time.
- "The features that make it a consumer success don’t necessarily translate to the enterprise," wrote Forrester analysts Benjamin Gray and Robert Whiteley. "IT can’t be expected to support each and every operating system their employees have brought into the company."
- Jupiter's Gartenberg spotted the Achille's heel in Forrester's argument: If the CEO, rather than the IT guy, brings one to work, "it becomes a de facto enterprise business tool."