Botched software upgrade costs J. Crew $3 million Luxer-than-thou retailer J. Crew has mostly avoided the economic pinch, since its customers barely notice that they're paying $4 a gallon for gas. Instead, the retailer has been laid low by buggy software , reports the Business Technology blog. One outraged customer , shown here, was billed $9,208.50 and shipped baby-size shirts, not the mediums he'd ordered. J. Crew's net income in its most recent quarter fell 12 percent from the same period last year to $18.1 million, and the company said it spent $3 million to fix the problem. Do the math: Had J. Crew not had the software problem, its income would have been up 2.5 percent. It's a shameful comeuppance for J. Crew CEO Mickey Drexler."Retail is detail; Mickey lives that," a Wall Street analyst told the New York Times in March for a profile which tracked Drexler's obsessive visits to stores , where he talked to customers at length about style and fit. Alas, no such attention to detail was on display when it came to J. Crew's website — which increasingly is how customers interact with the company. Drexler reads and answers a lot of email, according to the Times . But it sounds like he should spend less time in stores, and more time camped out in the datacenter.