The Federal Communications Commission will probably approve AT&T's request to stop filing annual reports on customer satisfaction and service quality. AT&T's angle actually makes sense: Most of the giant telco's modern competitors — cellular and Internet phone companies — don't have to file the data. The FCC is expected to cancel the reports entirely rather than require everyone to file. The Commission's charts show that customer complaints doubled from 2004 to 2006, but that doesn't take into account the ease of griping online in recent years.

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