"Wieden always felt like it was a one-way relationship," said an executive familiar with the matter. "They felt like they presented a way to drive the brand forward, and Starbucks wasn't receptive."... Other agencies that have worked with Starbucks have felt frustration with the marketer too. Rich Silverstein, co-founder of Omnicom Group's Goodby, Silverstein & Partners, which did two stints representing Starbucks, said much of the fault lies with the mercurial Mr. Schultz. "He does not appreciate advertising," he said. "Any agency that comes in has one foot out the door already."
Unrest at Starbucks is hardly new. The company has been described as a difficult client for many years. It's infamous for greenlighting projects and later withdrawing approval. For instance, the chain made its TV-advertising debut during the last holiday season, but a broadcast campaign had been under way at least once before.