Blogger Mike Blumenthal reports the Better Business Bureau gave Google a 'C-' because of its unresponsiveness to customer complaints. This would be embarrassing if Better Business Bureau grades actually meant anything.
The BBB report chides Google because "more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate." (49 of 648 complaints in the last 36 months were unaddressed.)
Although consider the fact that the BBB gave Hamas an A-. Either Google is worse than Hamas, or the BBB is full of it. But, hey, Goggle has shaped up since their past (meaningless) grade in 2008 of "unsatisfactory". [Via ReadWriteWeb]