A JetBlue flight attendant thwarted the national security risk that is a three-year-old's tiny bladder by refusing to let her use the bathroom while the plane was waiting on the tarmac. Said three-year-old was forced to urinate in her seat, her mother looking on in disbelief.
Jennifer Devereaux flew with her daughter on a JetBlue flight from New York to Boston early last week. After sitting on the tarmac for about 30 minutes, her three-year-old daughter told her that she needed to use the restroom, but when they started to get up to go to the bathroom, a flight attendant stopped them. "She snapped at me, 'No sit down,'" Devereaux told CBS Boston.
Unable to hold it any longer, Devereaux's daughter was forced to urinate in her seat. Devereaux got up to clean up her daughter's mess, to the objection of the same flight attendant, who reported her to the pilot as a "non-compliant passenger."
The pilot proceeded to turn the plane around to return to the gate and hand Devereaux and her daughter over to security, but an off-duty pilot seated near them convinced the staff to let them stay.
After filing a complaint, JetBlue called Devereaux with an apology. "She said 'I am a mom too. I understand what you're going through and I am so sorry this happened to you,'" Devereaux said.
JetBlue also offered Devereaux a $50 credit and $5,000 to the charity of her choice. CBS Boston also reports that JetBlue employees will be undergoing sensitivity training.
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