It's not every day that someone actually buys Domino's Pizza on purpose and then proceeds to enjoy what they bought.
In fact, the occurrence is so rare, it seems, that when a customer does actually have something positive to say about their Domino's experience, the chain simply doesn't believe them.
A self-professed Domino's Pizza lover who posted genuine praise of the company's pies on Domino's Facebook page received this response from whoever handles the company's account:
So sorry about that! Please share some additional information with us at bit.ly/dpz_care and please mention reference# 1409193 so we can have this addressed.
Consumerist suggests this is an auto-apology bot that hasn't been programmed to appreciate positive reviews.
Either that, or the bot has very fine-tuned sarcasm detector.
AdRants notes that Domino's were eventually made aware that they had apologized to their only fan, and went back in to "clarify." "No, we meant we were sorry it took Jeaneth so long to enjoy the best pizza ever," Domino's wrote. "Think of all the pizza she's likely had that wasn't the best ever." Oof. Send in the bot to apologize for that joke.
[screengrab via Facebook]
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It's either an autoresponder bot, or Domino's social media manager is Canadian.
What they actually meant to say was, "So sorry you received a pizza that wasn't made with rubbery, dry, 10-day-old crust, glazed with oily fake-cheese and dropped on the sidewalk. Or you're really stoned. We'll fix that next time."
Same thing happened when I contacted Kong pet supplies. I contacted them to see if they sold the ball that is inside of their Wubba friends toys since it is the ONLY ball that my dog hasn't eaten, they replied with an apology and a coupon, wth?
I had a similar experience w/ UPS. It was about to rain, and the delivery driver put my package from Egghead under a recycling bin she had to go to the side of the house to get. I called to compliment the extra effort, and there was no button on the VM menu to push, nor could the agent figure out how to route my call! I always complain for bad, so I make a point to praise for extra good. Guess UPS doesn't get much positive feedback!