Malaysia Airlines deeply regrets that we have to assume beyond any reasonable doubt that MH370 has been lost and that none of those on board survived. As you hear in the next hour from Malaysia's Prime Minister, we must now accept all evidence that the plane went down in the Southern Indian Ocean.
— Adrienne Mong (@adriennemong) March 24, 2014
The airlines later told CNN that they also provided counseling and in-person briefings to the family members.
The family members were, of course, devastated by the news.
CNN teams outside room where relatives met w/the airline heard lots of screaming, cursing Malaysia, and wailing. #MH370
— Vaughn Sterling (@vplus) March 24, 2014
Scuffles break out at Lido hotel in Beijing where #MH370 families gathered. Women screaming, cyring, Police & medics gone into room.
— Jon Williams (@WilliamsJon) March 24, 2014