Listening to the customer call heard around the world, it's hard not to sympathize with both parties. Ryan Block, the caller, just wanted to disconnect his cable service, but the nameless Comcast rep on the other end was only doing what he was trained to do: break customers down, bit by bit, until they crawl back into…

As soon as the recording of this call to Comcast's customer service line begins, you understand how bad it's going to be. This is not a helpful, friendly staffer; this is the condescending, needy ex-boyfriend from hell, pitifully demanding to know why you're leaving him.

Net neutrality sounds boring, but it's the only thing standing between us and an internet where cable companies dictate which content goes in the "fast lane" (their own) and which will be delivered very, very slowly (Netflix). On the latest Last Week Tonight, John Oliver broke down all the ways major cable companies…

How do you feel about Comcast's proposed merger with Time Warner Cable? Trick question: It doesn't matter!

In recent weeks, General Electric and Comcast have both ceased doing business with companies in the gun trade. One media outlet thinks it knows why: Unable to get gun control from Congress, the Fortune 500 firms are working with their favorite socialist president to eliminate America's free market in guns.

Hope you downloaded enough episodes of Game of Thrones Sunday night to last you the rest of your life; starting this week, the five major internet service providers (AT&T, Cablevision, Comcast, Verizon and Time Warner Cable) have free rein to harass you with notices, block you from visiting certain websites, and even…

When Comcast acquired NBC Universal, part of its deal with the FCC was that it would "launch 10 new independently owned cable channels, with most backed by African Americans and Latinos, by 2018." Well. The first two Black People Channels have been announced. Black people, prepare for a fiesta of cable mediocrity!

Antonio Munoz of Aurora, Ill., "mite" have been a little bit "bugged" after Comcast installed a new cable box in his home! Why? Because it was filled with cockroaches! "Bugged"! Ha! No, literally, his cable box was filled with cockroaches.

If you run a charity helping teen girls, and you get $18,000 in funding from Comcast, and you don't like it when FCC commissioners approve massive media mergers only to almost immediately take a high-paying job with the merged company, you are apparently not allowed to say so on Twitter. Word to the wise.

You were, likely, worried about the ability of Comcast-NBC to push effectively for its interests on Capitol Hill. Sorry — we mean, push for the interests of American consumers. But worry no more! The cable giant has hired Meredith Attwell Baker for "a top DC lobbying job," and we have a feeling she's going to do a…

Now that Comcast is officially taking over NBC Universal today, the cable company has unveiled a horrible new logo for the famed broadcaster. The response hasn't been too kind. But we know you can come up with something better!

In your ice-encased Thursday media column: Sam Zell is done with you media types, Comcast wouldn't dream of touching NBC News, rabbis (in the pocket of George Soros, commie Jew) hate Glenn Beck, and The Daily is coming next week.

Keith Olbermann unexpectedly announced he was leaving MSNBC last night. Olbermann is MSNBC's highest-rated anchor, and the main reason the network now stands as the left-leaning alternative to Fox News. So why'd he quit? Or was he fired?

Less than 90 minutes after Keith Olbermann announced on MSNBC that his show, Countdown, was over effective immediately, colleague Rachel Maddow spoke out—albeit briefly—on the issue during a live taping of Real Time with Bill Maher. Watch inside.

In your should-be-a-holiday Monday media column: WPIX goes minimalist, Ken Auletta takes on AOL, the Comcast-NBCU merger is almost ready to close, and Piers Morgan will have his first and most-watched episode on CNN tonight.

Comcast said today it will replace outgoing NBC Universal chief Jeff Zucker with Comcast COO Stephen Burke, when Zucker leaves at the end of the year. Comcast hopes Burke will lead NBC into "a new era of growth." [Bloomberg]

A deal's reportedly in place for incompetent NBC Universal boss Jeff Zucker to leave the company "a couple of months" after Comcast closes its acquisition. Then he can become another vacuous, wealthy politician. The personification of the American Dream! [NYP]

A federal appeals court struck a blow against "net neutrality," saying the FCC overstepped its jurisdiction when requiring cable companies to treat all websites equally. This is bad news for YouTube and Hulu fans, but not all is lost.