Only a very tiny percentage of the population has any idea what algorithmic engines are like to design and operate, and I'm one of them. Having looked at the ban/unban pattern, I find Amazon's explanation of a catalog error as totally plausible.
I believe them, that this is a categorization error, especially your man from France -- I once outsourced a medical classification system, and when I got it back the New Delhi-based team had classified homosexuality as "a mental illness of the genital area". This is one node, mind you, buried in about seventy pages of medical jargon, intended for Western content. I caught it before we launched it, but I can only imagine what would've happened if that team had been working on tagging rather than creating the classification structure. And when I'd gone looking for the tags, at first glance it would've just read "Homosexuality".
Considering all this blew up on Easter weekend, when everyone would've been away from any logs, I'm not surprised PR didn't have an immediate answer for the masses. Discovering the glitch is one thing; crawling through the enormous Amazon taxonomy to find what's throwing it? That's a nightmare.
@limber: I was with you right up till the end - I used to do taxonomy work for BN.com. I know how this happened, in the same way you do. But I disagree with the PR. Even if you haven't unraveled what's going on, for something like this you don't wait to solve the problem to make a statement. You say, "We think we know how this happened, but it's extremely complicated and it'll take us a while to get to the bottom of it. That said, it was NOT any sort of executive decision, it is NOT a policy decision, and we're very very sorry that we messed up." You make it clear, in other words, that you understand that whole categories of books don't suppress themselves. And that untangling the mess is going to take a while.
@ljnd2: That's fair, yeah -- things would have been a lot better with specific language to try and still the waters. I don't know much about the art of PR, and frankly people have been so worked up, I'm not sure they'd've listened -- they're out there calling for scalps, arranging boycotts, demanding discounts and donations. PR could've done a much better job, I'm just not sure how effective it would've been.
Way to make a big deal out of nothing, really. I've read a lot complaining and criticizing Amazon's response and handling of the situation, but I really don't see anything they've done as particularly craptastic.
Owen (the author of this article) - you really need to fix the headline. It was not 57,310 gay books, just 57,310 books. Please read the statement that you've quoted!
It's interesting that people seem to want to believe this is Amazon revealing a never before exhibited secret homophobia, rather than trolling or sabotage from a third party just wanting to create trouble.
@Worst Spelling Ever: I don't wear chartreuse and I don't keep a bottle of vodka behind the living room couch so I AINT YOUR MOMMA. Now, when you going to get a job in an office and find a nice girl your age and make your real momma proud?
@Worst Spelling Ever: Are you implying that you're having immortal relations with Ryan Tate? I'm sure I'd be disgusted if I saw photographic evidence of such acts.
Whatever happened to hacking into systems in order to impress girls?
That futile tactic was apparently abandoned in favor of a proven one: money is the only thing that impresses the girls. The kind of girls that losers who hack into systems deem worthy of impressing, I must add.
It's so worth pulling up Leslie Stahl's incredulous newbie reactions during her interview with Symantek's CEO, where she actually uses the word "OWN" in a PWN- kinda way while trying to explain to the oldes that clicking on .exe attachments is a no-no... hilarious shit..
Huh, 50 bucks is actually pretty cheap as far as paid ficken goes. I was hoping the virus would cause the computer repeat an audio loop of Heidi Klum saying, Sie sind congefickt! Sie sind congefickt! Sie sind congefickt!
That's so lame. I want James Bond villain action, damn it! At least the pirates are attempting to do hardcore evil. The hackers couldn't like, I don't know, use these computers to commandeer a laser satellite that would target random cities until their demands of $1 gazillion dollars were met? Maybe send out some type of like pulse or some shit through our cell phones that would set our pants on fire. Damn, this stealing credit card info shit is so weak.
04/14/09
I believe them, that this is a categorization error, especially your man from France -- I once outsourced a medical classification system, and when I got it back the New Delhi-based team had classified homosexuality as "a mental illness of the genital area". This is one node, mind you, buried in about seventy pages of medical jargon, intended for Western content. I caught it before we launched it, but I can only imagine what would've happened if that team had been working on tagging rather than creating the classification structure. And when I'd gone looking for the tags, at first glance it would've just read "Homosexuality".
Considering all this blew up on Easter weekend, when everyone would've been away from any logs, I'm not surprised PR didn't have an immediate answer for the masses. Discovering the glitch is one thing; crawling through the enormous Amazon taxonomy to find what's throwing it? That's a nightmare.
04/14/09
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04/13/09
thought. jezehellers are bots?
04/14/09
Logic takes a holiday.
04/13/09
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04/14/09
Occam's Razor loses again.
04/13/09
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04/13/09
@secretagentman: You are a filthy filthy dirty man.
04/13/09
@secretagentman: Nice!
04/13/09
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04/09/09
That futile tactic was apparently abandoned in favor of a proven one: money is the only thing that impresses the girls. The kind of girls that losers who hack into systems deem worthy of impressing, I must add.
04/09/09
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04/09/09
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04/09/09
Oh, yeah, O-tho. Girls are always impressed by superior geeking skills. As they say at clubs, "Code pops - panties drop."