As soon as the recording of this call to Comcast's customer service line begins, you understand how bad it's going to be. This is not a helpful, friendly staffer; this is the condescending, needy ex-boyfriend from hell, pitifully demanding to know why you're leaving him.
We have brought you quite a few firsthand accounts of the misery of working for Amazon at all levels, from the corporate offices to the warehouses. Today, we bring you tales of woe from the people who answer Amazon's customer service calls.
A North Carolina family's reservation at a Best Western in Baton Rouge, La. was canceled after the they informed the hotel that they would be bringing their epileptic son's service dog, a golden retriever named Chip, with them.
The devil made his influence felt in our mortal affairs once more over the weekend, taking the form of the caramel drizzle on top of a Starbucks beverage.
A grandmother nearly ended up weeping into her Whopper after a Burger King employee called her and her daughter-in-law "bitch ass hoes" on a receipt.
When customers unfairly rant about poor service on Facebook, most companies just turn the other cheek. But one Washington business decided to respond in full to one irate client's accusations — and was rewarded with a hefty return on investment.
Taking a firm stand against discourteous customers, one coffeehouse has decided to charge its patrons based on how polite they are to employees.
Dozens of commuters missed connections Sunday night when Delta Airlines kicked them off their Gainesville-to-Atlanta flight to accommodate the University of Florida men's hoops team.
Have you ever had one of those incredible customer service experiences that you just had to share with the whole world? No, of course you haven't.
First, some context.
So a man walks into a second hand electronics store and asks the employees if he can sell them something. They tell him no.
A woman has not regretted her consumption of an Apple product this much since the expulsion from the Garden of Eden.
Joseph Gibson figured, of all places, he'd get treated with respect at a St. Louis establishment called Friendly's Sports Bar & Grill.
On a scale of 1 to Taylor Chapman, this gentleman barking at Wendy's employees through the drive-thru window because they accidentally put cheese on his hamburger is a solid Scott Biumi.
The Dunkin' Donuts employee who patiently endured the racist tirade of a singularly bad customer will be recognized for his superhuman grace under fire.
Granted, it's only Monday, but there is no way this week is producing a worse human than this Dunkin' Donuts customer who filmed herself demanding free food because she didn't get a receipt.
A pan-Asian restaurant in Hockessin, Delaware, is attempting to rebuild its reputation after it spent the last several months attacking customers on social networks using curse words and racial slurs.
For reasons we can't fathom, Bic has a line of "for her" pens — "Designed to fit comfortably in a womans hand" and with an "Attractive barrel design available in pink and purple." For reasons we can totally understand, Amazon reviewers find these pens very funny.
Sean Parker reportedly tipped a West Hollywood waitress $5,000 this weekend. It sounds like a certain tech fameball wants to become a real star.
The Australian clothing store Gasp Jeans—which, if you're not familiar (or just some fashion-illiterate hobo), is "the brand behind fashion['s] newest genre 'Playful Couture'"—has become a total joke thanks to its completely idiotic way of handling a recent customer service complaint. Companies wishing to alienate the…
