<![CDATA[Gawker: jeremiah owyang]]> http://tags.gawker.com/assets/base/img/thumbs140x140/gawker.com.png <![CDATA[Gawker: jeremiah owyang]]> http://gawker.com/tag/jeremiahowyang http://gawker.com/tag/jeremiahowyang <![CDATA[On hiring social media twits]]> Social media is one of the hottest buzzwords in tech circles. But can you actually get paid to play with Facebook at the office? Don't show your boss this Mashable article written by Ben Parr asking if social media jobs are here to stay. It only validates the lack of any hard evidence. Parr says social media roles — either a single person or small team who comment on blogs, send and receive Twitter messages, maintain fan pages on Facebook, and use other similar Web tools — are capable of increasing reach, users, traffic, and revenue. Examples? None. Numbers? Zero.

Instead, Parr links to analyst Jeremy Owyang's compilation of people with social media job titles at "Fortune 5000" (sic) companies. There's no such thing as the "Fortune 5000," but other than that, Owyang's list is real enough. And yet he has only identified 129 jobs among America's largest corporations. That's hardly a new career category — any company that size has many more people writing the product manuals no one reads.

On increasing reach and traffic, Parr says:

Social media allows people to spread their message to hundreds, if not thousands, of friends, followers, and strangers. Some companies can only dream of that kind of reach, while others pay millions in advertising for the same effect.

Companies pay millions for what? For TV ads, and for a reason: TV reaches not hundreds, not thousands, but millions of people. That's orders of magnitude more reach than Twitter, with proven results. The conclusion that mass media advertising is dead and the kids only trust teh tweets now doesn't come from market research. It comes from social media consultants looking for new clients.

Twitter allows a company to respond to customer complaints quickly (I’ve had personal experience with Comcast’s Twitter account).

That's called Twitter Appeasement. Parr has been glad-handed by a customer service rep in Philadelphia cherrypicking menial problems to address. Southwest Airlines does this, too. Comcast has realized that by fawning over a few select users, they can claim to be turning around their bad reputation for customer service. Three of the country's most-read newspapers — USA Today, The New York Times, and The Washington Post — have picked up the tale.

But what fraction of the company's support load do you think Comcast's lone tweeter represents? He sends about 50 "Can I help?" messages a day, and talks to an average of ten of the company's customers. All too often, he ends up routing Twitter users into Comcast's support email, which they should've used in the first place. As customer service, this is terribly inefficient. As cheap PR, it's awesome.

Parr also claims social media jobs increase corporate revenue — again without any stats to back it up. Which new hire do you think would bring in more money: Another salesman or another FriendFeed guy?

Here's a more realistic conclusion: Social media technologies are new IT tools for the same old roles. Parr and his fans desperately want to believe Corporate America will soon create entire new divisions of social media jobs just for them. They'll be their own special-forces arm of the company, with a Chief Social Media Officer reporting directly to the CEO. Any day now!

Yes, big corporations will adopt social media to stay in touch with customers. But they'll do it by giving social media tools to existing parts of the organization: Customer support. Marketing. Public relations. And contrary to Parr's thin-air claims, I'm guessing that in a downturn, the guy who spends all day on Twitter will be first to go.

]]>
http://gawker.com/index.php?op=postcommentfeed&postId=5033428&view=rss&microfeed=true
<![CDATA[Internet is so quiet you can hear your own echo]]> Rat RaceSave for one very special correspondent's valiant efforts, all was quiet on the Internet at the beginning of this week. The Christians were busy celebrating the birth of Jesus, and the rest of you, your new JesusPhones. It's not grown much louder since. And some, including professional echo chamberist Jeremiah Owyang, are having trouble dealing with the change in pace.

"I'm used to being online 12+ hours a day, just to keep up with the news in the rapid fire tech industry," Owyang writes on his blog. "This really reinforces why I love the tech industry, as this is a good reminder what it's like in many other industries." Yes, it's dreadful, isn't it? (Photo by refractedmoments)

]]>
http://gawker.com/index.php?op=postcommentfeed&postId=338494&view=rss&microfeed=true
<![CDATA["Open Marketers for Open Source" — just as terrible as it sounds]]>
"Open source products are often high on innovation but low on user experience," self-proclaimed "Web strategist" Jeremiah Owyang notes on his blog. "They come across as geeky, not user friendly, and sometimes, just ugly." The solution? These guys! Who are so just the opposite. Oh the teeth, oh the hair, oh the neck beard and chin strap, too.

]]>
http://gawker.com/index.php?op=postcommentfeed&postId=334198&view=rss&microfeed=true
<![CDATA[MySpace and Facebook's ad revolution in 100 words]]> profile3.jpgSelf-described Web strategist Jeremiah Owyang has posted a 1,544-word monstrosity to explain the significance of MySpace and Facebook's new ad models. If you have time to read it, you're probably also adding friends on MySpace all day. If you have a real job, here are Owyang's insights in 100 words.

Facebook ads work like endorsements. How it works is a member can "friend" a business. The business can then purchase an ad which, to friends, looks like a product endorsement from this member. This will work. Consumers trust friends. Brands will beg for fans. Payment is auction based CPC, CPM. Two social ads show per day, driving demand past supply and prices too high for all but national brands.

On MySpace, businesses can build profiles and target ads on user profile pages according to their content. Watch for clutter. Ads will remain ugly. Expect ad inefficiencies due to misinformation. MySpace's huge member base and local business membership will lead to success.

]]>
http://gawker.com/index.php?op=postcommentfeed&postId=319922&view=rss&microfeed=true
<![CDATA[Jeremiah Owyang strategizes his way out of PodTech]]> Jeremiah OwyangSelf-described "Web strategist" Jeremiah Owyang, the director of corporate media strategy at beleaguered video site PodTech announced on his blog that he is leaving the troubled startup to become an analyst at Forrester Research. At last, a real company. Congratulations, Jeremiah! So, who's next to escape from PodTech? Should we start the countdown to job-seeking value-adding videoblogger Robert Scoble's departure?

]]>
http://gawker.com/index.php?op=postcommentfeed&postId=293982&view=rss&microfeed=true
<![CDATA[Significant by association?]]> How do you justify producing content (in this case, PodTech) featuring your own employees (corporate video producer and blogger, Robert Scoble, and Jeremiah Owyang, web strategist) spouting basic platitudes devoid of knowledge? Splice them together with video of Marissa Mayer, the eminently respectable, famous, and truly significant Google VP!

Scoble, "famous" blogger in his own right, bills the video thusly:

Tina Magnergard Bjers is on loan to PodTech this summer (she's a Swedish journalist who is here to learn more about the tech industry and new media from the inside) and asked, in a video, Google Vice President Marissa Mayer, me, and PodTech's Web Strategist Jeremiah Owyang this question: how will Web 2.0 Change Journalism?

You might think it's a group interview or conversation, but you'd be wrong. The Mayer quotes, the most well-reasoned and measured of the statements, appear culled from a few seconds of a post-speech interview. The rest of the thankfully brief PodTech video are the PodTech employees rehashing the most banal of Web 2.0 mantras (Scoble: "It'll be faster and more interactive", Owyang: "It'll morph into many different shapes... it'll be amorphous") or worse (Scoble reciting the number of feeds he reads for the 622nd time) in answer to the question.

There's nothing wrong in asking the question "How will Web 2.0 change journalism" nor in producing a mix of the answers, but if you want to avoid the taint of self-promotion and self-aggrandizing, make sure you interview more than one non-employee, better yet — that they outnumber employees... or at least that your employees have something worth saying.


]]>
http://gawker.com/index.php?op=postcommentfeed&postId=262616&view=rss&microfeed=true