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New York, 12:51 AM
Sun Dec 20
11 posts in the last 24 hours
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03/23/09
[dealbook.blogs.nytimes.com]
03/23/09
03/23/09
I'm from WAMU and there's some wonkiness going on with the whole new debit cards with Chase thing... So I call to try to figure it out and have it resolved.
There is no option for live customer service for this new Chase/WAMU thing. I zeroed out a billion times, nothing. I used all the menus, nothing. I even tried to call via WAMU's old number but it sends you straight to the same Chase automated hell. They have my money, why can't I talk with someone?
Meanwhile they're building an Air Force. I would like an explanation.
03/23/09
WaMu? Them not selling your personal info to a Nigerian money-laundering ring would probably be considered an improvement in customer service.
03/23/09
Of course it's possible that they've retasked all of their customer service reps to flight attendants.
03/23/09
03/23/09
03/23/09
@Sargasm: So I actually went down to the Chase to try to get it figured out and they said I have to go to Wamu since they (literally) technically can't access WAMU people yet in their system. After work I'm going to WAMU, hopefully they'll be open at 6. Then I asked is this so that I can never get a person on the phone? And the woman admitted for the time being. This is for both WAMU/Chase people. I don't understand.
@RealTomatoKetchup: I started looking into banks once the WAMU thing blew up. At the same time, Chase took over which seemed relatively safe and, mind you, the whole banking situation was still shaky. Remember, Since late last year, Commerce turned into TD Bank. BoA was going through their things. Because everything was rather frenetic, what bank would there be to safely move to at the time?
Now some time has passed and there has been a long transition, that's fine. But the bulk of my complaint was---> Why can I get no one on the phone at my bank? This is not a janky mini mall credit union, THIS IS JP MORGAN CHASE BANK? So if not being able to contact a human being at the financial institution that is holding on to my measly $200 until payday is BS outrage, then I totally commend your Hannibal Lecter like ability to be so totally chill at all times.
03/23/09
Oh, and my secret? It's the Chianti, man. The Chianti....
03/23/09
03/23/09
I like to imagine that his ancestors lived in a Middle Ages English village and worked with gay sharks.
03/23/09
03/23/09
You arrive, maybe have time to grab a coffee cup (plus they have the same damn coffee on the plane), and then you are going up the stairs, and immediately are wheels-up and on your way.
It's like building a luxury toll booth for drivers - who cares? You're only there for a second.
03/23/09
12/31/08