Only a very tiny percentage of the population has any idea what algorithmic engines are like to design and operate, and I'm one of them. Having looked at the ban/unban pattern, I find Amazon's explanation of a catalog error as totally plausible.
I believe them, that this is a categorization error, especially your man from France -- I once outsourced a medical classification system, and when I got it back the New Delhi-based team had classified homosexuality as "a mental illness of the genital area". This is one node, mind you, buried in about seventy pages of medical jargon, intended for Western content. I caught it before we launched it, but I can only imagine what would've happened if that team had been working on tagging rather than creating the classification structure. And when I'd gone looking for the tags, at first glance it would've just read "Homosexuality".
Considering all this blew up on Easter weekend, when everyone would've been away from any logs, I'm not surprised PR didn't have an immediate answer for the masses. Discovering the glitch is one thing; crawling through the enormous Amazon taxonomy to find what's throwing it? That's a nightmare.
@limber: I was with you right up till the end - I used to do taxonomy work for BN.com. I know how this happened, in the same way you do. But I disagree with the PR. Even if you haven't unraveled what's going on, for something like this you don't wait to solve the problem to make a statement. You say, "We think we know how this happened, but it's extremely complicated and it'll take us a while to get to the bottom of it. That said, it was NOT any sort of executive decision, it is NOT a policy decision, and we're very very sorry that we messed up." You make it clear, in other words, that you understand that whole categories of books don't suppress themselves. And that untangling the mess is going to take a while.
@ljnd2: That's fair, yeah -- things would have been a lot better with specific language to try and still the waters. I don't know much about the art of PR, and frankly people have been so worked up, I'm not sure they'd've listened -- they're out there calling for scalps, arranging boycotts, demanding discounts and donations. PR could've done a much better job, I'm just not sure how effective it would've been.
Way to make a big deal out of nothing, really. I've read a lot complaining and criticizing Amazon's response and handling of the situation, but I really don't see anything they've done as particularly craptastic.
Owen (the author of this article) - you really need to fix the headline. It was not 57,310 gay books, just 57,310 books. Please read the statement that you've quoted!
It's interesting that people seem to want to believe this is Amazon revealing a never before exhibited secret homophobia, rather than trolling or sabotage from a third party just wanting to create trouble.
@Worst Spelling Ever: I don't wear chartreuse and I don't keep a bottle of vodka behind the living room couch so I AINT YOUR MOMMA. Now, when you going to get a job in an office and find a nice girl your age and make your real momma proud?
@Worst Spelling Ever: Are you implying that you're having immortal relations with Ryan Tate? I'm sure I'd be disgusted if I saw photographic evidence of such acts.
No. I still doubt it was a script kiddie and an army of low-paid kids in internet cafes in Uzbekistan, as much as I doubt the de-listing had anything to do with gay hate. The guy I talked to inside Amazon says it was an internally initiated tagging of 58,000 titles as "adult." And with the surfacing of those emails sent by Amazon reps to de-listed authors informing them that indexing their books, even the really silly ones on boy-on-boy loving with horses or whatnot, is "inconsiderate." To taste, maybe. But that's all.
The real question is, where's that Bezos on a Bearskin rug shot when we need it, Sweaterbear?
"What to make of people who don't want to believe this was a prank? They're left with the notion of Amazon.com pursuing homophobic censorship..."
False dichotomy. There are myriad other explanations, including the possibility that each book was tagged and/or reported by individuals in an organized or unorganized effort by people with particular religious sensibilities, so that content which offended was no longer displayed. I'm not suggested that's definitely what happened, but this hacker's story has already been debunked and doesn't reflect the actual evidence, which seems to be that authors have been complaining about this sort of things for months and the issue's just reached critical mass.
@Robert Stribley: I've only seen one author's complaint, the guy who wrote the gay DC stripclub book. How many others were there? If it's less than 10, I wouldn't be surprised that Customer Service just fixed them on a case-by-case basis, rather than diving into the tags.
I agree with you that the problem probably didn't reach the critical mass needed to get it bounced from CS to IT; it's just weird that people are canceling their accounts and being so reactionary when there is so little backing up the Amazon-hates-gays theory.
First, I untied and tied my laces an even amount of times, before flipple-bashing the revert to the Gung-ho. Then I reset the vingtrap and spun around to matriculate the algorithm matrix inquest. Thirdly, flim-flammed the spam operator to release my influx capacitator. Lastly I took all you fools and giga-rolled your offsets into a mega-jib, et viola! I'm still masturbating to Sears catalogs in my dad's basement.
What a douchebag. So you brought Amazon to its knees. My guess...no luck getting a girl in that position.
@propertius: The NYT article suggests he isn’t poor. As far as sex goes, he should have enough money to pay of it, if he needs it.
I think the heroine anecdote was a red herring, something he up to make his point and to fabricate a reason for going after gay subject matter specifically. He tried to sound clever in the process using linguistic jargon, which he probably acquired from Wikipedia and, evidently, did not understand perfectly. Point is: there is little reason to believe that he ever posted ads on Craigslist seeking heroine, and it is unlikely that his assault on "gay books" was retaliatory.
@iplaudius: Interesting, makes sense, since the heroin junkies I knew were nothing if not dysfunctional; and, if gainfully employed to start with, quickly became ungainfully lethargic; in one case, epically constipated; and in yet another, dead.
@propertius: Wow, I’ve never known a heroin addict. Some of your semicolons might help the one with his constipation (sorry, couldn’t resist), but, as for the other, as said to Torquatus,
@iplaudius: In the early to mid nineties heroin was kind of fashionable, if that's the word, in SF. You had potheads trying it and finding out that you don't do heroin, it does you.
As for my dead friend, pietate non tam praeclaris, sed satis facundus.
Wait, so was the customer service rep's reply bogus, or were they just pulling something out of their @ss to try to cover themselves?
If it really was someone abusing the system, why not just say so? Or just say it's being looked into and leave it at that. Why say give this whole 'adult' reason, unless we're now saying that's a lie and part of some greater hacking conspiracy?
It seems to me if it really WAS a hack Amazon has done more damage to themselves trying to cover up hack.
@Motoki: The "adult" reply was a pretty generic brushoff, and really shouldn't be considered the first PR response. The "glitch" thing? Well, it sort of is a glitch. Things are showing up in the "adult" filter that shouldn't. Glitchy.
This whole thing's been silly from the start. There was never any clear motivation for Amazon to be doing this, and now they're supposed to have instantly untangled the problem on Easter Sunday to the point that they can definitely proclaim it a "hack"? They're probably still looking into it and trying NOT to make themselves vulnerable to copycat hackers.
Based on what was published about Weev in the NYT, along with his idiotic takes on world history, I can safely say the guy is a jerk. But in this case I think he did Amazon and other e-biz sites a service.
The "reputation systems based on user input" are indeed problematic, because they can be so easily hijacked. It is good that someone (Weev) went through the trouble of demonstrating this problem.
Amazon should authenticate reviews and ratings by allowing the user to review the book only if the user has actually ordered that book from Amazon.
Alternatively, Amazon could authenticate reviews by asking users to enter a randomly selected string of words from a randomly selected page in the book in question. That would be messy, however, due to the existence of multiple editions, and it would be vulnerable to manipulation (to an extent), due to the availability of page previews on Amazon itself and sites such as Google Books.
I should say Weez also did well to demonstrate the power of the pink dollar and the organizational agility of those who care. Thanks, Weev: you’re a gay activist in spite of yourself.
If it was a hack, they're fucking retarded for not sayign so, and decrying the whole "homophobic" actions.
By saying, "oh, we flag adult content," and "oh, it was a glitch that only managed to knock out positive gay materials," they basically set themselves up for a massive PR fail.
04/14/09
I believe them, that this is a categorization error, especially your man from France -- I once outsourced a medical classification system, and when I got it back the New Delhi-based team had classified homosexuality as "a mental illness of the genital area". This is one node, mind you, buried in about seventy pages of medical jargon, intended for Western content. I caught it before we launched it, but I can only imagine what would've happened if that team had been working on tagging rather than creating the classification structure. And when I'd gone looking for the tags, at first glance it would've just read "Homosexuality".
Considering all this blew up on Easter weekend, when everyone would've been away from any logs, I'm not surprised PR didn't have an immediate answer for the masses. Discovering the glitch is one thing; crawling through the enormous Amazon taxonomy to find what's throwing it? That's a nightmare.
04/14/09
04/14/09
04/13/09
04/13/09
04/13/09
04/13/09
04/13/09
thought. jezehellers are bots?
04/14/09
Logic takes a holiday.
04/13/09
04/13/09
04/13/09
04/13/09
04/13/09
04/14/09
Occam's Razor loses again.
04/13/09
04/13/09
04/13/09
04/13/09
04/13/09
@secretagentman: You are a filthy filthy dirty man.
04/13/09
@secretagentman: Nice!
04/13/09
04/13/09
04/14/09
04/14/09
04/14/09
04/14/09
04/13/09
04/13/09
04/14/09
04/13/09
The real question is, where's that Bezos on a Bearskin rug shot when we need it, Sweaterbear?
04/13/09
False dichotomy. There are myriad other explanations, including the possibility that each book was tagged and/or reported by individuals in an organized or unorganized effort by people with particular religious sensibilities, so that content which offended was no longer displayed. I'm not suggested that's definitely what happened, but this hacker's story has already been debunked and doesn't reflect the actual evidence, which seems to be that authors have been complaining about this sort of things for months and the issue's just reached critical mass.
04/13/09
I agree with you that the problem probably didn't reach the critical mass needed to get it bounced from CS to IT; it's just weird that people are canceling their accounts and being so reactionary when there is so little backing up the Amazon-hates-gays theory.
04/13/09
04/13/09
tina = christina = christy = crystal = crystal meth
04/13/09
04/13/09
04/13/09
04/13/09
Then I reset the vingtrap and spun around to matriculate the algorithm matrix inquest.
Thirdly, flim-flammed the spam operator to release my influx capacitator.
Lastly I took all you fools and giga-rolled your offsets into a mega-jib, et viola! I'm still masturbating to Sears catalogs in my dad's basement.
What a douchebag. So you brought Amazon to its knees. My guess...no luck getting a girl in that position.
04/13/09
Classic takedown of Sadgeekdom.
04/13/09
04/13/09
I think the heroine anecdote was a red herring, something he up to make his point and to fabricate a reason for going after gay subject matter specifically. He tried to sound clever in the process using linguistic jargon, which he probably acquired from Wikipedia and, evidently, did not understand perfectly. Point is: there is little reason to believe that he ever posted ads on Craigslist seeking heroine, and it is unlikely that his assault on "gay books" was retaliatory.
04/13/09
04/13/09
04/13/09
Cum semel occideris et de te splendida Minos
fecerit arbitria,
non, Torquate, genus, non te facundia, non te
restituet pietas.
04/13/09
As for my dead friend, pietate non tam praeclaris, sed satis facundus.
04/13/09
04/13/09
If it really was someone abusing the system, why not just say so? Or just say it's being looked into and leave it at that. Why say give this whole 'adult' reason, unless we're now saying that's a lie and part of some greater hacking conspiracy?
It seems to me if it really WAS a hack Amazon has done more damage to themselves trying to cover up hack.
04/13/09
This whole thing's been silly from the start. There was never any clear motivation for Amazon to be doing this, and now they're supposed to have instantly untangled the problem on Easter Sunday to the point that they can definitely proclaim it a "hack"? They're probably still looking into it and trying NOT to make themselves vulnerable to copycat hackers.
04/13/09
The "reputation systems based on user input" are indeed problematic, because they can be so easily hijacked. It is good that someone (Weev) went through the trouble of demonstrating this problem.
Amazon should authenticate reviews and ratings by allowing the user to review the book only if the user has actually ordered that book from Amazon.
Alternatively, Amazon could authenticate reviews by asking users to enter a randomly selected string of words from a randomly selected page in the book in question. That would be messy, however, due to the existence of multiple editions, and it would be vulnerable to manipulation (to an extent), due to the availability of page previews on Amazon itself and sites such as Google Books.
I should say Weez also did well to demonstrate the power of the pink dollar and the organizational agility of those who care. Thanks, Weev: you’re a gay activist in spite of yourself.
04/13/09
04/13/09
By saying, "oh, we flag adult content," and "oh, it was a glitch that only managed to knock out positive gay materials," they basically set themselves up for a massive PR fail.