Poor, deluded Meg Whitman. The eBay CEO is so out of touch with her customers' discontent that she brags to Bloomberg News about this fact: Less than half of the users of PayPal, eBay's online-checkout service, think it's "good." Granted, Google Checkout, the search engine's rival payment product, comes off less well. But Whitman should be distraught, not gleeful, at such low customer-satisfaction scores.

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