Broken HealthCare.gov Probably Won't Be Fixed by November 30 Deadline

Despite repeated promises from the Obama administration, the dysfunctional HealthCare.gov website is unlikely to be working at full capacity by the end of November, according to the Washington Post.

Just one week ago, President Obama told a crowd in Dallas that the "Web site is already better than it was at the beginning of October, and by the end of this month, we anticipate that it is going to be working the way it is supposed to, all right?"

But now, citing an official with knowledge of the project, the Post is reporting that the current version of the website can handle just 20,000-30,000 users— or half of its intended capacity— before crashing, and only six of the site's ten identified defects have been repaired.

According to the Post's source, officials and contractors working on the website now believe the only way to enroll any time soon is by using another method, like the phone (President Obama made a similar admission two weeks ago).

But there are reports of problems at call centers, too. From the Post:

Within the network of 17 federally sponsored call locations staffed by more than 10,000 people, consumers are discovering that telephone representatives lack the authority to correct errors in online applications. And sometimes, consumers with more than routine questions are promised that specialists will call them back, but the calls never come.

The Affordable Care Act has been marred by technical problems since its launch six weeks ago, with the broken website resulting in just a fraction of the number of targeted enrollees and some people losing their existing health care plans, something Obama said would not happen. Still, the ACA launch has not been worse than Hurricane Katrina.

[Image via AP]