The other fact is that the Human Body is 98 % water. Only the Pentagon could coin a phrase with such an innocent content but has such devastating effect. In Today's Internet Based Environment it rings with a larger intent.
That does not excuse the appalling Better Business Bureau (BBB) dossier on Xlibris's parent company, Author Solutions, doing business as AuthorHouse. BBB is such a shill! Xlibris/ Author Solutions is the only BBB-accredited book publisher with 356 customer complaints on file, yet BBB gave them an "A-" rating. BBB uses an A to F rating scale. What would it take to get, say, a C rating? Or an F?
Read these appalling customer reviews of Author Solutions LLC. Let's start with kvr's review on 10/12/2013 (22 out of 22 found it helpful):
Chains and bookstores refuse to deal with AuthorHouse. Neither will you find your book at a Barnes & Noble, so you can forget local 'meet the author and get an autograph' types of events.
AuthorHouse is a central Indiana business, incorporated as a Limited Liability Company (LLC) in Delaware.
Any customer of AuthorHouse needs to be warned they farm out most of their graphics and post-publication to the Philippines. For my first dust jacket cover, I submitted my own design, which the Filipino group promptly discarded and designed their own. All clients are assigned numerous project managers, each in a different department. If there's a problem with your manuscript, expect them to be slow in responding, if not actually trying to avoid your calls... Their printer screwed up the mailing label on my copies and mailed them to an address in New Jersey, not Houston, Texas! If you don't want to proof your own book, AuthorHouse will gladly do it for you, but for five cents a word.
This may be even worse, by Bob on on 6/13/2013 (81 out of 83 found it helpful),
Xlibris fails to provide useful and timely information on where my books are on sale except for Amazon. The company does no in-process quality check... They have yet to provide a detailed accounting of my royalties, meager though they may be. I receive small checks of less than $100.00... but have never received an accounting from which books the royalties are.