Robert, at Verizon Online, in Retention, otherwise known as the profuse apology department: "I understand you were not notified about...

Robert, at Verizon Online, in Retention, otherwise known as the profuse apology department: "I understand you were not notified about the fact that the service was cancelled. You should have been notified immediately. Basically, you will agree with me that we dropped the ball on that one. Since this order has already been cancelled, there isno't much that we can do. The way that this happened: at the central office, during the provisioning process, while they're testing, they noticed that DSL could not travel through fiberoptics."
   But this is a reconnection. The line worked fine for the previous tenant. "Hmm, that is interesting. I cannot reiterate how much I feel for you in this situation. You should have been notified. I will give the provisioning control center a call. They handle everything to do with internet. No, I do not have access to the notes."

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