A conductor on a Metro-North train who goes by the name Michael "Shawdog" Shaw personally apologized to his passengers this morning after telling them that the express train they were waiting for would eventually come. Twist—it never came.
@Shawdogs65, who is also the president of the conductors union, typed up a letter to passengers with explicit detail regarding the foible, explaining that he was "shocked & furious" that such a thing could happen. He signed, sealed, and delivered the notes with a kiss, leaving them on the 500 seats of the train, like little presents waiting for his babies on Christmas Day.
Good Morning America, your move.