A US Airways spokesperson says an employee copied a link to the photo to report it, but then accidentally pasted it into a reply to a customer. The result was the toy-plane-in-a-vagina seen around the world.
US Airways called it "an honest mistake."
"We captured it, flagged it as inappropriate," the spokesman said, ""We are in the midst of reviewing our processes but for the most part we have an understanding of what happened and how to ensure how it won't happen in the future.
It was a rough week for airlines on Twitter. The "planegina" photo was originally posted by @ARTxDEALER, who is apparently a friend of @queendemetriax_, the Dutch teenager arrested for trolling American Airlines with a fake terrorism threat.